NeptunePlay Cookies Policy

At Neptune Play, we use cookies and similar technologies to make NeptunePlay Casino work properly, to keep your account secure, and to give you a smoother gaming experience across neptuneplay.casino. This Cookies Policy explains what cookies are, why we use them, and how you can manage your preferences when you visit our site. By continuing to use our services, you agree that we may place cookies on your device as described below.

What Are Cookies

Cookies are small text files that are stored on your computer, phone, or tablet when you visit a website. Here at NeptunePlay, we rely on cookies to remember your login details, recognise returning players, and understand how our site is used. Cookies do not harm your device and cannot run programmes or install malware. We also use similar tools such as pixels, tags, and local storage, which we refer to collectively as "cookies" throughout this policy.

Session and Persistent Cookies

Our Neptune Play platform uses two main categories of cookies. Session cookies are temporary and are deleted once you close your browser. Persistent cookies remain on your device for a set period, or until you delete them, and allow us to remember your preferences the next time you visit NeptunePlay Casino. We use both types to balance security with convenience.

Why We Use Cookies

We use cookies for a number of reasons connected to running a safe, reliable, and enjoyable online casino. Our NeptunePlay cookies help us verify your identity when you attempt a neptune play login, remember your currency and language settings, and keep your session active while you play slots, table games, or live dealer titles. We also use cookies to detect fraud, prevent unauthorised account access, and support our responsible gambling tools.

• We use essential cookies to operate the cashier, process deposits, and enable withdrawals
• We use functional cookies to remember your settings, such as sound preferences and favourite games
• We use performance cookies to analyse traffic and measure how players interact with Neptune Play Casino
• We use marketing cookies to tailor offers such as our welcome bonus, free spins, and reload promotions
• We use security cookies to protect your account and detect suspicious activity

Categories of Cookies We Place

Strictly Necessary Cookies

These cookies are essential for NeptunePlay Casino to function. Without them, you would not be able to log in, make a deposit, or request a withdrawal. We do not require your consent for strictly necessary cookies because our site cannot operate without them.

Functional Cookies

Our NeptunePlay functional cookies remember choices you make, such as your preferred game categories or whether you have dismissed a pop-up. These cookies improve your visit but are not essential to core functionality.

Analytics and Performance Cookies

We at Neptune Play use analytics cookies to understand which pages, games, and promotions are most popular among our players. This data helps us improve our slots library, live dealer offering, and overall site navigation. All analytics data is aggregated and does not directly identify you.

Advertising and Targeting Cookies

We at NeptunePlay also use cookies from trusted advertising partners to show you relevant offers on third-party websites and social media. These cookies may track your browsing activity across different sites. You can opt out of targeted advertising cookies at any time through your browser settings or our cookie preference centre.

Third-Party Cookies

Some cookies on neptuneplay.casino are set by third parties, including our payment processors, analytics providers, and affiliate partners who help us measure how players arrive at Neptune Play Casino. We do not control these third-party cookies directly, and we encourage you to review the privacy and cookie policies of those providers for further detail.

How We Use Cookies for Promotions

Our Neptune Play platform uses cookies to track eligibility for promotions such as our 100% match welcome bonus up to £100, Daily Spin Frenzy free spins, and weekend live cashback offers. These cookies help us confirm that bonus terms, wagering requirements, and claim windows are applied correctly to your account. We may also use cookies to identify whether you are a new or existing customer for the purposes of a neptune play bonus code or a neptune play promo code.

Managing Your Cookie Preferences

You are in control of how cookies are used on your device. Most browsers allow you to view, delete, and block cookies through their settings menu. If you choose to disable cookies, some parts of NeptunePlay Casino, including account login, deposits, and withdrawals, may not function correctly. We recommend keeping essential cookies enabled to ensure a secure and smooth experience.

• You can adjust cookie settings directly in your browser (Chrome, Safari, Firefox, Edge)
• You can use our on-site cookie consent banner to accept or reject non-essential cookies
• You can clear existing cookies at any time to reset stored preferences
• You can contact our support team if you have questions about specific cookies we use

Mobile and App Considerations

If you access Neptune Play through our mobile browser or Android app, similar technologies to cookies, such as device identifiers, may be used to remember your preferences and keep your session secure. Our iOS access is currently provided through the mobile browser only, as we do not offer a dedicated iOS app.

Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, regulation, or our own practices. Any updates will be posted on this page, and we encourage you to review it periodically. Your continued use of NeptunePlay Casino after changes are published indicates your acceptance of the revised policy.

Contact Us

If you have any questions about how we use cookies, or if you would like further information about our data practices, please contact our support team through live chat, available daily between 08:00 and 00:00 for registered customers, by email at [email protected], or via our on-site contact form. We are committed to transparency and are happy to explain any aspect of this policy in more detail.