NeptunePlay Privacy Policy

We at NeptunePlay Casino are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit neptuneplay.casino, register an account, or use any of our services. By using NeptunePlay Casino, you consent to the practices described in this policy. If you have questions about neptune play login, account security, or how your data is handled, please contact our support team at any time.

Who We Are

NeptunePlay Casino is operated by Anakatech Interactive Limited, a company registered in Malta, acting as the current UK Gambling Commission licensee for neptuneplay.com under a White Label arrangement, account no. 48789, licence 048789-R-327402-014. We are the data controller responsible for your personal information when you play at NeptunePlay Casino. Please note that the brand previously operated under AG Communications Limited; that licensee's registration is now listed as inactive, while our current licence remains active.

Information We Collect

When you create an account, deposit funds, or play games on our platform, we collect several categories of information to provide our services and to meet our regulatory obligations as a licensed operator.

• We collect registration details such as your name, date of birth, address, email, and phone number when you sign up for a neptune play account
• We gather payment information, including masked card details, wallet identifiers, or bank account references, when you make a deposit or request a withdrawal
• We record your gaming activity, including bets placed, games played, and session duration, to manage your account and improve our services
• We collect KYC documents such as a valid passport or UK driving licence, proof of address, and payment proof when verifying your identity before your first withdrawal
• We may request source-of-funds evidence, such as payslips or savings statements, where required by our compliance procedures
• We automatically collect technical data, including IP address, browser type, and device information, through cookies and similar technologies

How We Use Your Information

We use the information we collect for a variety of purposes connected to running NeptunePlay Casino safely and legally. We use your data to verify your identity, process deposits and withdrawals, and ensure compliance with UK Gambling Commission requirements. Our team also uses your information to communicate with you about your account, respond to support requests submitted via live chat, email, or our contact form, and deliver relevant offers such as our welcome bonus or daily promotions.

We may also use your data to detect and prevent fraud, money laundering, and underage gambling. When you opt in to receive marketing communications, we use your contact details to inform you about neptune play bonus code offers, free spins, and other promotions available through our loyalty programme.

Legal Basis for Processing

We process your personal data on several legal grounds, including the performance of our contract with you, compliance with our legal and regulatory obligations as a licensed operator, our legitimate interests in preventing fraud and improving our services, and, where applicable, your consent for marketing communications.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate NeptunePlay Casino, including the following:

• We share data with payment providers such as Visa, Mastercard, PayPal, Trustly, Skrill, Neteller, and Paysafecard to process your transactions
• We share information with identity verification providers to complete KYC checks required before your first withdrawal
• We disclose information to regulatory bodies, including the UK Gambling Commission, where required by law
• We may share data with game providers such as Play'n GO, NetEnt, Evolution, Pragmatic Play, and others to deliver our slots, live dealer, and table games
• We may share information with fraud prevention and law enforcement agencies when necessary

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to remember your preferences, keep you securely logged in, and analyse how you use NeptunePlay Casino. Cookies also help us measure the effectiveness of our marketing campaigns and improve the overall experience across our desktop, mobile browser, and Android app versions. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Financial and KYC records are typically kept for the period required by UK gambling regulations, even after you close your account with us.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our payment processing systems use industry-standard encryption, and access to your account information is restricted to authorised personnel only. While we work hard to safeguard your data, no method of transmission over the internet is completely secure, and we encourage you to keep your neptune play login credentials confidential.

Your Rights

As a user of NeptunePlay Casino, you have several rights regarding your personal data. We respect these rights and will respond to your requests in line with applicable data protection law.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct any inaccurate or incomplete information
• You may request that we delete your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including direct marketing
• You have the right to withdraw consent at any time where we rely on consent as our legal basis
• You can lodge a complaint with the relevant supervisory authority if you believe we have mishandled your data

To exercise any of these rights, please contact our support team through live chat, our on-site contact form, or by emailing [email protected]. Our live chat is available daily between 08:00 and 00:00 for registered customers.

International Data Transfers

As our operations and service providers may be located outside your country of residence, your data may be transferred internationally. Whenever we transfer data across borders, we ensure appropriate safeguards are in place to protect your information consistent with applicable law.

Restricted Jurisdictions

We do not accept players from the United States, including the state of Ohio. Please note that NeptunePlay Casino is no longer available to residents of Great Britain, and our services are intended solely for eligible players within our supported markets.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of NeptunePlay Casino after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or your rights as a user of NeptunePlay Casino, please reach out to us via live chat, our on-site contact form, or email us at [email protected]. We are here to help and will respond to your enquiry as promptly as possible.